The following sections explain the login process:

1.1.1 Getting Invited

You will receive an email inviting you to participate in a study.

To Accept an Invitation:

  1. Open the email.
  2. Click Let’s Go.

1.1.2 Your First Log In

After clicking Let’s Go, you will be redirected to a screen asking you to set your password.

Your Password Must:

  • Be at least 8 characters in length
  • Contain at least one of each of the following types of characters:
    • Lower case letters (a-z)
    • Upper case letters (A-Z)
    • Numbers (0-9)
    • Special characters (!@#$%^&*)

In Addition:

  • Passwords expire every 180 days, and users are automatically prompted to create a new password.
  • User accounts are locked after ten failed login attempts from the same IP address.
    • The lockout resets after 15 minutes. The login failure count resets every 24 hours.
    • When a user tries to login after their account has been locked, it is included in the User Audit Log as a failed login attempt.
  • If a user resets a password, it cannot be the same as the previous password.
  • The password reset link is available for 24 hours, after which, if a user has not reset the password, they must request a password reset again.
    • All reset requests are logged in the User Audit Log.
  • Users are automatically logged out of OpenClinica after one hour of inactivity.
  • Invitations to studies expire in 14 days if they have not been accessed.

Once you have entered a password that meets the requirements, you will be prompted to log into OpenClinica.

If you want to create an OpenClinica bookmark, make sure to bookmark the Home screen after you log instead of bookmarking the Login screen.

1.1.3 Subsequent Log Ins

After you log in for the first time, you can no longer click the Let’s Go button on the invitation.

To Log into OpenClinica After Your First Login:

  1. Enter the URL for OpenClinica into the search bar at the top of your browser. You can find the URL on your invitation to the study. Or if you have bookmarked the Home screen, click on the bookmark.
  2. Enter your username.
  3. Enter your password.

1.1.4 Multi-factor Authentication

If the environment you’re working with requires multi-factor authentication, the log in process has an additional step.

Multi-factor Log In

In addition to entering your username and password, you must scan a barcode and enter an access code generated by the FreeOTP or Google Authenticator app on your smartphone.

To Log In with Multi-factor Authentication:

  1. Download either the FreeOTP app or the Google Authenticator app to your smartphone.
  2. Scan the barcode.

  1. Enter an access code.