Getting Invited

You will receive an email invitation to participate in a study.

Accepting an Invitation

  1. Open the invitation email.

  2. Click Let’s Go.

  3. You will be redirected to a screen where you can set your password.

Setting Your Password

Your password must:

  • Be at least 8 characters long.

  • Contain at least one lowercase letter (a–z).

  • Contain at least one uppercase letter (A–Z).

  • Contain at least one number (0–9).

  • Contain at least one special character (!@#$%^&*).

ℹ️ Note: Your environment may have different password requirements than those listed above.

Additional Password and Login Rules

  • Passwords expire every 180 days.

  • User accounts are locked after 10 failed login attempts from the same IP address.

    • The lockout resets after 15 minutes.

    • The failed login count resets every 24 hours.

  • When a user tries to login after their account has been locked, it is included in the User Audit Log as a failed login attempt.

  • A new password cannot be the same as the previous password.

  • Password reset links are valid for 24 hours.

    • If not used within 24 hours, you must request a new reset link.

    • All reset requests are logged in the User Audit Log.

  • Study invitations expire after 14 days if not accepted.

  • Users are automatically logged out after one hour of inactivity.

ℹ️ Note: Your environment may be configured with different rules (except for the one-hour inactivity timeout).

After you create a valid password, you will be prompted to log in using a supported browser.

Logging In

If you wish to bookmark OpenClinica, bookmark the Home screen after logging in — not the Login screen.

After your first login, the Let’s Go link in your invitation will no longer work.

To Log In After Your First Login

  1. Open your supported browser.

  2. Enter your study’s OpenClinica URL (listed in your invitation email).

    • Or click your Home screen bookmark if you saved one.

  3. Enter your username.

  4. Enter your password.

  5. Click Log In.

Supported Browsers

OpenClinica supports the latest versions of:

  • Google Chrome, Microsoft Edge, Firefox, and Safari (desktop)

  • Google Chrome (Android devices)

  • Safari (iOS and iPadOS devices)

OpenClinica does not support Internet Explorer (IE11) or Edge Legacy (the original version of Microsoft Edge).

Multi-Factor Authentication (MFA)

If your environment requires multi-factor authentication, an additional verification step is required during login.

To Log In with Multi-Factor Authentication

  1. Install one of the following apps on your mobile device:

    • FreeOTP (iOS or Android)

    • Google Authenticator (iOS or Android)

  2. Scan the barcode displayed on the OpenClinica login screen using the app.

  3. Enter the one-time passcode generated by the app.

For future logins, use the same mobile device to retrieve your passcode from either FreeOTP or Google Authenticator when prompted.